Refund, Cancellation, & No-Show Policy

Effective Date: 09 December 2025

This Refund, Cancellation & No‑Show Policy explains how cancellations, rescheduling, refunds, and no‑shows are handled for services booked with Crystal Calm Studio ("we", "us", or "our"). This policy applies to remote/virtual sessions and to in‑person sessions at our office on Vancouver Island, British Columbia.

1. Payment & Booking

All sessions must be paid in full at the time of booking. Your booking is confirmed once payment is received and you receive a confirmation email.

The confirmation email includes appointment details and a "manage booking" link (for guest bookings) or instructions to manage via your account (for members).

2. Cancellation & Rescheduling

All cancellations and rebookings must be made at least 24 hours in advance of the scheduled appointment start time.

If you cancel at least 24 hours before the appointment, a full refund will be issued to the original payment method.

If you cancel less than 24 hours before the appointment, 25% of the session fee will be retained by us; the remaining 75% will be refunded to the original payment method.

Rebookings follow the same 24‑hour rule (i.e., to rebook without fee, you must cancel/rebook at least 24 hours ahead).

3. No‑Shows & Completed Sessions

There is no refund for completed sessions.

No‑shows (failure to attend without prior cancellation) are not eligible for a refund and the full session fee is retained.

4. How to Cancel or Rebook

Use the "Manage Booking" link in your confirmation email, or contact us at violet@crystalcalm.ca to request cancellation or rebooking. We will confirm any changes by email.

5. Refunds Processing

Refunds will be issued to the original payment method. Processing times depend on the payment provider and your bank and may take several business days.

Any non‑refundable items or deposit rules will be clearly stated at the time of booking.

6. Packages, Prepaid Series & Workshops

Packages and prepaid sessions may have separate terms. Unused sessions may be refundable or transferable on a prorated basis, minus any sessions already used, unless package terms state otherwise.

7. Cancellations by Us

We may need to cancel or reschedule appointments due to practitioner illness, emergencies, or other unforeseen circumstances. In such cases we will:

Notify you as soon as possible, and
Offer a full refund or an alternative appointment at no extra charge.

8. Special Circumstances & Compassionate Consideration

For serious emergencies or exceptional circumstances we may waive fees at our discretion. Contact us to discuss.

9. Chargebacks & Disputes

If you initiate a chargeback with your payment provider instead of contacting us, we may contest the chargeback and provide evidence of service. Repeated chargebacks may result in refusal of future bookings.

10. Minors

If the booking is for a minor, cancellations and refunds must be requested by the parent/guardian who made the booking.

11. Changes to This Policy

We may update this policy occasionally. The "Effective date" at the top will indicate the latest update.

12. Contact

For cancellations, refunds, or questions:
Email: violet@crystalcalm.ca
Phone: 431-971-1031
Address: Nanaimo, British Columbia, Canada