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Terms & Conditions

Effective date: 09 December 2025

These Terms & Conditions ("Terms") govern your use of the services provided by Crystal Calm Studio ("we", "us", or "our") via the website, WhatsApp messaging, or in‑person at our office in Nanaimo, British Columbia, Canada. By booking, paying for, or attending a session you agree to these Terms.

1. Services

We provide Reiki energy healing, channeling & coaching, and related services as described on our website "Services".

Services are spiritual, coaching, and experiential in nature. They are not a substitute for medical, psychiatric, or psychological care. If you have concerns about your physical or mental health, seek the advice of a licensed professional. No specific outcomes, results, or improvements are guaranteed, and experiences may vary from person to person.

2. Booking, Payment & Confirmation

All sessions must be paid in full at the time of booking unless otherwise stated. A booking is confirmed once payment is received.

The Refund, Cancellation & No‑Show Policy governs cancellations, refunds and no‑shows. By booking you acknowledge and agree to that policy (see our Refund Policy for details).

You are responsible for providing accurate contact and billing information.

3. Use of WhatsApp and Messaging

If you elect to receive Services via WhatsApp or other messaging platforms, you consent to using that third‑party service and acknowledge that messages may be processed and stored by the provider (see our Privacy Policy for details).

If you do not consent to WhatsApp for communication or storage of transcripts, notify us before booking to discuss alternatives.

4. Client Responsibilities & Informed Consent

You are responsible for your own safety and wellbeing during sessions. For in‑person sessions, follow any on site instructions provided.

By booking, you consent to participate in the Services and acknowledge that outcomes are subjective. No specific results or guarantees are promised.

You understand that any guidance, insights, or messages received during sessions are interpretive and are not instructions or directives. You remain fully responsible for your own choices and actions.

If you are experiencing a mental health crisis, suicidal thoughts, or symptoms requiring medical attention, you agree to seek support from a licensed professional or emergency services rather than relying on the Services.

5. Confidentiality & Limits

We treat session content as confidential and handle information in accordance with our Privacy Policy (see our Privacy Policy for details).

Confidentiality may be broken only in limited circumstances required by law (e.g., risk of serious harm, court order) or as otherwise described in the Privacy Policy (see our Privacy Policy for details).

6. Refunds & Cancellations

Refunds and cancellations are governed by our Refund, Cancellation & No‑Show Policy which is incorporated by reference and available at (see our Refund Policy for details).

You agree that this Refund Policy is part of these Terms.

7. Intellectual Property

All website content, materials, and intellectual property provided by us (text, images, graphics, exercises, handouts) are our property or licensed to us. You may not reproduce, distribute, or create derivative works without permission.

You may retain copies of any materials we provide for your personal, non‑commercial use unless otherwise stated.

8. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services or these Terms is limited to the amount you paid for the session(s) giving rise to the claim.

You acknowledge that Reiki, channeling, coaching, and any guidance provided are subjective, experiential, and based on personal interpretation. We are not responsible for any decisions you make, actions you take, or outcomes that occur based on information, guidance, or insights received during a session.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to emotional distress, loss of income, relationship outcomes, or similar effects, even if advised of the possibility of such damages.

This limitation applies whether the claim is based in contract, tort, negligence, or any other legal theory.

9. Indemnity

You are responsible for your own choices, actions, and outcomes before, during, and after your session. You agree to indemnify and hold harmless Crystal Calm Studio, its owners, and contractors from any claims, losses, damages, or expenses that arise from:

  • your breach of these Terms;

  • your misuse of the Services or materials provided;

  • your actions, decisions, or interpretations of any guidance offered during a session; or

  • any third-party claims related to your conduct or use of the Services.

This indemnity applies only to the extent permitted by law.

10. Termination & Refusal of Service

We reserve the right to refuse or terminate Services to anyone at our discretion (for example, for abusive behavior or non‑payment). If we terminate a booking, we will provide a pro rata refund when appropriate.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of British Columbia, Canada. You agree that disputes will be resolved in courts located in British Columbia, unless the parties otherwise agree.

Before pursuing formal legal action, you and we will attempt in good faith to resolve disputes informally.

12. Changes to Terms

We may update these Terms occasionally. The "Effective date" at the top will indicate the most recent changes. Continued use after changes constitutes acceptance of the updated Terms.

13. Severability

If a court finds any provision of these Terms invalid or unenforceable, that provision will be modified to the minimum extent necessary and the remaining provisions will remain in force.

14. Entire Agreement

These Terms, together with our Privacy Policy and Refund/Cancellation Policy, constitute the entire agreement between you and Crystal Calm Studio regarding the Services.

15. Contact

For questions about these Terms:
Crystal Calm Studio
Email: violet@crystalcalm.ca
Phone: 431-971-1031  
Address: Nanaimo, British Columbia, Canada

By booking or paying you confirm that you have read, understood, and agree to these Terms & Conditions and the linked policies (Privacy Policy and Refund, Cancellation & No‑Show Policy).

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